Repairs Timescales

 

When you can expect your repair:

Repairs come in all shapes and sizes. There are different target times for each type of repair. 

Mears, our building contractors will be on hand to fix any repairs. When you ring Mears they will advise you of which priority your repair falls into:

Emergency - Within 4 hours

Where there is an IMMEDIATE RISK to health or security

Emergency - Within 24 hours

When there is a risk to the resident or the property if the repair is not dealt with quickly.

We class emergency repairs in your home as follows:

  • Blocked drains on big estates
  • No heating or hot water (where households include small children or elderly residents) between October and March
  • Burst water pipes
  • Dangerous electrics
  • If your home is not secure
  • No cold water supply

Urgent - Within 7 days

For repairs that cause substantial inconvenience.

Normal - Within 14 days

For repairs that cause less inconvenience

Routine - Within 28 days

For repairs that do not cause serious inconvenience

Out of Hours (After 5p.m until 9a.m. each day, Bank Holidays and Weekends)

Please ring the emergency out of hours service on 0800 0556895 to report:

  • A serious threat to health and safety, such as a gas leak or dangerous electrical fault
  • Major damage to the structure of the building
  • A serious security problem, such as a door that cannot be locked
  • Total loss of essential services, such as water or electricity

We will make it safer for you, and will return at a later date to carry out a permanent repair, if necessary.

To report general repairs and repairs to electrical heating please call 3C's (Mears) on FREEPHONE 0800 0556895

To report Gas Central Heating and Hot Water repairs please call 3C's (Mears) on 0208 561 9641